Terms and Conditions

1. GENERAL PROVISIONS:
2. These General Terms and Conditions (GTC) apply to the activities conducted by DERIDA STAGE in the field of performing arts, setting out the rules, methods, and conditions for purchasing and using tickets for performances (dance and theater shows, contemporary circus, audiovisual performances, photographic and art exhibitions, social events, etc.) from the program of DERIDA STAGE, the rules of conduct for spectators during the performances, the use of the website derida.eu and its services, and other general provisions. DERIDA STAGE is represented and managed by the Art Link Foundation and Derida Dance Ltd. – jointly and separately.
3. These GTC are effective from the time they are published on the website derida.eu. By purchasing a ticket, the holder agrees to these GTC and undertakes to comply with them.
4. DERIDA STAGE reserves the right, at its sole discretion and at any time, to change the GTC, with the relevant change becoming effective upon publication of the amended terms on the website derida.eu.
5. Before reserving or purchasing a ticket for a performance, individuals should independently check and familiarize themselves with these GTC.

 

1. TICKETS
2. (1) A ticket for a performance from DERIDA STAGE’s program can be purchased from:
   1. online atderida.eu
   2. authorized distribution networks of DERIDA STAGE (such as ePayGo, EasyPay, etc.);
   3. authorized distributors;
   4. the DERIDA STAGE ticket office upon issuing a receipt (address: Sofia, “Tsar Samuil” 32) only on the day of the event, one hour before its start if tickets are still available for sale.

(2) For DERIDA STAGE performances broadcasted or distributed through online platforms for audio or audiovisual content, which are accessible by paying a fee for access to the respective platform, the rules and conditions established by the provider of that platform apply.

6. For group visits (of 10 or more people), reservations by phone are allowed after confirmation from DERIDA STAGE, with payment possible via bank transfer, within 72 (seventy-two) hours but no later than 24 (twenty-four) hours before the start of the event.
7. The ticket contains the following basic information – the name of the performance, date, venue, start time, selected row and seat by the viewer (if applicable), and ticket price.
8. After making their choice of event, number of tickets, and seats (if any) at the DERIDA STAGE ticket office, the cashier will provide the viewer with the opportunity to check if these details are correctly reflected. If the viewer has objections regarding the correct recording of these details, they should immediately notify the cashier. Payments at the ticket office are made in cash and/or through a POS terminal for accepting direct payments with debit and/or credit cards.
9. If the viewer purchases tickets outside of the DERIDA STAGE ticket office, they must carefully verify the data for the event selection – name, price, date, time, venue, row.
10. (1) The purchase of a ticket entitles the holder the right to be a spectator of an event from DERIDA STAGE’s program, for which the ticket is purchased.

(2) In cases where the ticket is purchased online from DERIDA STAGE’s website, the buyer must check the indicated checkbox that they have read and accept these GTC, including the instructions for purchasing online tickets, to proceed with the purchase procedure.

11. (1) The ticket is valid only for the title and date indicated on it.

(2) The ticket is presented for inspection before the event in its original form (with the receipt when purchased at the ticket office) and with its integrity and appearance intact.

(3) When the viewer has purchased a ticket through the DERIDA STAGE website, entry is made after scanning the barcode (or QR code) on the electronic ticket. The code can be scanned from a mobile device screen or a printed electronic ticket.

12. Once the purchase is made, the ticket holder is not entitled to return it or to claim a refund of the paid sum except in expressly provided cases in these GTC.
13. Upon purchasing a ticket online from the website derida.eu or at the DERIDA STAGE ticket office, the person can provide contact details. Through the provided contacts the person will be timely notified in case of a time change or cancellation of an event from the DERIDA STAGE program. If the person does not provide contact details, DERIDA STAGE will not be able to inform them of any changes. In the indicated contacts, upon marked desire, the person can also receive information about the monthly program of DERIDA STAGE.
14. The ticket holder is obliged to keep it from the moment of purchase until the end of the event for which it pertains, and leaving the hall or other places where the DERIDA STAGE events are held.
15. For a lost, stolen, damaged, or forgotten ticket, DERIDA STAGE does not issue duplicates and does not refund money.
16. The events are held at the venue indicated on the ticket unless explicitly announced after the purchase in the promotional materials and/or on the DERIDA STAGE website another venue. A change in the venue of an event within the same locality is not grounds for ticket return, exchange, or refund, provided DERIDA STAGE has notified the audience in advance of the change and has ensured suitable logistical conditions for transport to the event venue.
17. DERIDA STAGE reserves the right to make changes to the casts and event program without prior notice to the audience.
18. Spectators should arrive at DERIDA STAGE 30 minutes before the indicated start time of the event on the ticket, to take their place in the hall or places where DERIDA STAGE events are held or to wait in the foyer of the hall if necessary until they are invited into the hall for the beginning of the performance/event.
19. (1) DERIDA STAGE employees have the right to refuse access to the hall or other places where DERIDA STAGE events are held, and to the performance/event for a person without a ticket for the respective event, as well as for a person presenting a damaged, torn, unreadable, or otherwise manipulated ticket.

(2) In cases of restrictions and/or requirements imposed by public authorities regarding the conduct of public events, including performances, incl. requirements for presentation of health certificates and/or other documents certifying circumstances established by legislative act for reasons of public order, security, and health, visitors bear personal responsibility and are obliged to comply with these restrictions and requirements. DERIDA STAGE employees have the right to refuse access to the premises, hall, or other places where DERIDA STAGE performances are held to persons who do not comply with the restrictions and requirements mentioned above, regardless of possessing a valid ticket for the respective performance as in this case DERIDA STAGE does not owe a refund for tickets or any compensation to such denied persons.

20. (1) Latecomers, as well as viewers who wish to return after having left during the performance, for whatever reason, will be seated near the exit until the first intermission (if there is one) and if there are available seats. Latecomers are considered to be viewers who arrive and wish to take their seats after the time intervals indicated in item 18.

(2) Upon leaving the hall or places where the DERIDA STAGE performances are held during the performance, returning back is only allowed upon ticket presentation under the conditions of the preceding points. If a viewer leaves the hall or places where the DERIDA STAGE performances are held before the end of the performance for which they have a ticket, and does not return, DERIDA STAGE is not obliged to refund any part of the ticket price or provide any other compensation.

21. (1) Returning a ticket or exchanging it for another performance is not permitted, except in cases where it did not take place, was canceled or interrupted during its performance, for reasons for which DERIDA STAGE is responsible. Such reasons do not include unforeseeable or unavoidable circumstances such as force majeure, accidental acts, actions of third parties, declaration of war, emergency or similar conditions, coup d’état, natural disasters, accidents, epidemics, deteriorating weather conditions during outdoor performances, including moving them due to this to another date and/or place, illness of performers, technical malfunctions like power or heating supply interruptions, and other extraordinary circumstances. In the cases mentioned above, DERIDA STAGE may, with a special announcement, give instructions regarding setting the performance on another date, scene, and/or the exchange/validation of issued tickets. To avoid any disputes, a performance is considered held if performed until the middle of the first act.

(2) For performances held in an open scene, which did not take place due to cancellation, interruption or started late because of deteriorating weather conditions, DERIDA STAGE reserves the right to move them to an indoor scene if possible according to circumstances or to another date and/or place, without owing the return of purchased tickets or other compensation, applying the preceding paragraph, unless DERIDA STAGE has announced otherwise in a special statement.

22. (1) In cases where the performance did not take place, was canceled, or interrupted due to DERIDA STAGE’s fault, the ticket holder has the right to choose between:
23. a refund of the ticket value upon its return (together with the receipt) at the ticket office, by registered mail with return receipt requested, or through a licensed courier at the holder’s expense, within 1 (one) month from the date of the failed, canceled, or interrupted performance unless DERIDA STAGE has indicated otherwise in a special statement.
24. re-validation of the ticket for the same or another upcoming performance from DERIDA STAGE’s program for the season within 1 (one) month from the date of the failed, canceled, or interrupted performance, requiring the unused original ticket along with the receipt to be presented at the ticket office or via registered mail, or through a licensed courier unless DERIDA STAGE has indicated otherwise in a special statement. When choosing a ticket with a higher price, the difference must be paid. The costs for presenting the unused ticket and receiving the re-validated ticket are borne by the ticket holder. This situation also applies when the performance was the last for the season.
25. For situations beyond those specified above, the affected individuals can send their inquiries to office@derida-dance.com.

(2) The ticket will only be re-validated if there are available seats for the respective performance, and the person has no right to claim the same seat which was purchased with the ticket being re-validated.

(3) In the case of ticket re-validation under the conditions of para. 1, if the ticket price for the newly chosen performance is:

1. lower than the price of the ticket for the failed, canceled, or interrupted performance, DERIDA STAGE does not owe a refund of the difference.

   2 higher than the price of the ticket for the failed, canceled, or interrupted performance, the person must pay the difference between the prices.

23. The ticket holder cannot claim compensation for any damages and/or missed benefits made in connection with a failed, canceled, or interrupted performance, regardless of the reasons (such as transportation costs, accommodation, food, drinks, etc.).
24. A ticket holder cannot claim a refund of the ticket price if an announced artist does not participate in the performance, on the grounds that the ticket was purchased specifically for the participation of a particular artist.
25. DERIDA STAGE is not responsible when a performance in which it participates in any way but is organized by third parties, did not take place, was canceled or interrupted due to reasons for which its organizers or third parties are responsible. In this case, the ticket holder should contact the respective organizer.

 

III. TICKET DISCOUNTS

26. DERIDA STAGE determines the prices of tickets for the performances in its program, which prices any person can inquire about at the DERIDA STAGE ticket office, on our website derida.eu, from authorized DERIDA STAGE distribution networks, and authorized distributors. All ticket prices are in Bulgarian lev.
27. DERIDA STAGE employees have the right to request the presentation of a document certifying the use of a discount at the DERIDA STAGE ticket office and immediately before the ticket holder is admitted to the hall/stage.

 

1. CODE OF CONDUCT
2. In the building of DERIDA STAGE, as well as other places where DERIDA STAGE performances are held, it is not allowed:
3. bringing food and/or drinks from outside, including their consumption. Food and drinks are offered for consumption in the entrance and ground floor foyer before the start, during the intermission, and after the end of the performance.
4. consumption of alcoholic beverages by persons under 18 years of age.
5. smoking in any form and with any means (including, but not limited to pipes, electronic cigarettes, etc.).
6. bringing and use of narcotic and/or intoxicating substances and any other prohibited for use and/or dangerous to the health and life of visitors substances.
7. bringing and use of weapons, ammunition, explosives, fireworks, and other dangerous means;
8. use of a mobile phone, talking, making noise, running, climbing, jumping, shoving, and any other rude, indecent, and/or unacceptable actions that create or can create inconvenience, commotion, etc., both for the other visitors/audience and for the artists on stage;
9. photographing, reproducing through audio and/or audiovisual recording, live broadcasting, and/or retransmitting the performance in whole or part, with any technical means, as well as violating copyright and/or related rights in any way;
10. throwing garbage outside the designated places;
11. access for persons in an apparently intoxicated, overexcited, or aggressive state, as well as individuals under the influence of narcotics and/or intoxicating substances.
12. leaving minors unattended;
13. damaging persons and/or property;
14. entering premises that are closed to outside persons;
15. writing or placing notices, posters, and other informational materials in and on the DERIDA STAGE building;
16. demonstrating symbolism aimed at inciting racial, ethnic, national, religious hatred, discrimination based on law-protected characteristics, or otherwise affecting the honor, dignity, or good name of individuals or groups and so on.
17. all other actions designated by DERIDA STAGE.
18. The duration of the viewers’ visit to the DERIDA STAGE building, as well as other places where DERIDA STAGE performances are held, is determined by the duration of the performance. Immediately after the performance ends, all viewers are obliged to leave the DERIDA STAGE hall or the respective other place where a DERIDA STAGE performance is held, even if they have a ticket for the immediately following performance in the same hall or respective other place.
19. Individuals who do not comply with the specified rules will be asked to immediately leave the building or other places where DERIDA STAGE performs its shows, regardless of whether they have purchased a ticket and/or the performance has started. If they refuse to leave voluntarily, these individuals will be forcefully removed by DERIDA STAGE’s security and/or notified police officers. In this case, DERIDA STAGE does not owe either a refund of the purchased ticket, if any, or any other compensation.

 

1. CHILDREN’S ACCESS
2. When choosing a performance, individuals should comply with the time and legal restrictions for the accompaniment of persons under 18 years of age.
3. Children are not allowed into performances for which there is an explicit age restriction.
4. (1) In fulfillment of the regulatory provisions of the Child Protection Act and the by-laws on its implementation, at DERIDA STAGE, the following are not allowed:
5. children under 14 years of age after 8:00 PM who are not accompanied by parents, guardians, custodians, or other persons caring for the child;
6. children aged 14 to 18 years old after 10:00 PM who are not accompanied by parents, guardians, custodians, or other persons caring for the child.

(2) If the parents, guardians, or other persons caring for the child cannot accompany them, they must ensure that a legally competent adult accompanies the child in public places after 10:00 PM, if the child is aged 14 to 18.

(3) Parents, guardians, custodians, or other persons caring for the child, as well as a legally competent adult accompanying a child as mentioned above, pay a separate ticket from the child’s ticket for the performance.

34. DERIDA STAGE has the right to refuse access to a performance to persons who do not meet the above conditions/requirements, and in this case, it does not owe a refund of the ticket price or any other compensation.

 

VII. ACCESS FOR PEOPLE WITH DISABILITIES

35. (1) To ensure accessibility and favorable conditions, DERIDA STAGE has a mobile ramp for the use of wheelchairs or other mobility aids for people with disabilities.
36. People with disabilities and/or their companions can ask for assistance if needed from the auditorium staff.

VIII. ANIMALS ACCESS

37. (1) Animals are not allowed in the building and during DERIDA STAGE’s performances, except for guide dogs accompanying people with disabilities. DERIDA STAGE employees have the right to request documents – a passport, card, certificate, or other proof of the dog’s status as a guide.

(2) Before purchasing a ticket, the person informs DERIDA STAGE that they will be accompanied by a guide dog to choose the most appropriate place in the viewing hall. No ticket is charged for a guide dog.

1. PARKING
2. DERIDA STAGE does not provide parking for vehicles.
3. PERSONNEL
4. DERIDA STAGE commits its staff to treat everyone with dignity and respect and expects the same from visitors. DERIDA STAGE uses a zero-tolerance approach in response to anyone interacting with its staff or audience members in an aggressive and/or threatening manner and contrary to the rules of conduct set out in these GTC.
5. If the performance is not held in the DERIDA STAGE building, individuals should familiarize themselves with the internal regulations for order in the respective building or place where a DERIDA STAGE performance is held and applicable internal acts.
6. PROVISIONS REGARDING THE WEBSITE www.derida.eu:
7. The website derida.eu is a virtual information resource created in accordance with the legislation in Bulgaria.
8. DERIDA STAGE’s website is publicly accessible. Services are offered on it that require registration. Additional conditions may also be imposed for the use of certain services, about which users will be duly notified.
9. Users must use accurate and up-to-date data during their registration. If it is found that the user uses false data, DERIDA STAGE may delete the registration.
10. During registration, each user declares their own first and last name, email (e-mail), and password, with which they will use the services on the site requiring registration. If the email is already registered, the system will generate a message indicating that another email must be specified. Upon successful registration, the user receives confirmation at their email address that they can log into the site with their username and password.
11. By marking the checkbox in front of the text “I have read and accept these GTC, including the instructions for purchasing online tickets” and clicking the respective virtual button, the user makes an electronic statement within the meaning of the Electronic Document and Electronic Trust Services Act, declaring that they are familiar with these GTC, accept them, and undertake to comply with them.
12. The user undertakes not to provide their registration data on the site to third parties. DERIDA STAGE does not bear responsibility for any damages to the user resulting from unauthorized use of their registration data on the site by third parties.
13. The services and visualization of the derida.eu site are dynamic and may be supplemented and changed at any time to improve and convenience or as a result of amendments to the applicable legislation for their provision.
14. Individuals should use the services of the derida.eu site in compliance with these GTC, including the instructions for purchasing online tickets, potential additional instructions/announcements from DERIDA STAGE, and the legislation of the Republic of Bulgaria.
15. DERIDA STAGE is not responsible for the availability of internet connectivity and the quality of the internet connection of its website users of derida.eu, nor for whether the site and the ticket sales system are accessible and functioning at any moment.
16. DERIDA STAGE is not responsible for problems in providing the services caused by unsuitable or defective equipment and software of the individuals accessing the derida.eu site.
17. DERIDA STAGE is not responsible for the execution of payment operations concerning the purchase of electronic tickets from the derida.eu site by users and the security of online payments, nor for any damages to individuals in connection or resulting from the payment of electronic tickets online, through the payment service provider, as these services are performed by payment service providers and technical service providers different from DERIDA STAGE.
18. Access for certain individuals to derida.eu may be terminated if it is established that they provided false data during registration or in any way through their actions violate the rights of DERIDA STAGE or third parties and/or violate the legislation of the Republic of Bulgaria.
19. DERIDA STAGE has the right to terminate access to services for users who use the services for commercial or advertising purposes, or for developing and offering own services, unless this is regulated in a written agreement with DERIDA STAGE.
20. DERIDA STAGE is not responsible for any incurred losses, missed benefits, or other damages caused to a user resulting from using services through DERIDA STAGE’s website, or resulting from the inability to use services.
21. The distribution of any messages with obscene or offensive texts and/or images on religious, belief, or political grounds, as well as any other prohibited by law content on DERIDA STAGE’s website or its social media channels where the possibility for publicly accessible comments is provided, is forbidden.
22. The site may have links to other websites, as well as banners, boxes, etc., of third parties for advertising purposes.
23. Providing certain services from the site may cease, for which site users will be notified through a special message on the site. User registration and provided services are automatically terminated when site maintenance ceases.
24. Individuals do not have the right to withdraw from the tickets purchased electronically through DERIDA STAGE’s website, as according to the applicable legislation, the right of withdrawal of the consumer from the distance contract in the 14-day reflection period does not apply regarding the provision of services related to entertainment activities.
25. Registered users on the site can deregister at any time by following the instructions for this in their profiles. The personal data provided upon deregistration request from the site is stored by DERIDA STAGE for up to 3 months after the deregistration request is made, after which it is destroyed.

 

XII. MISCELLANEOUS

60. For all matters not regulated by these GTC, the provisions of the current Bulgarian legislation apply.
61. In cases where a performance is broadcast on television and/or electronically, it is possible for spectators of the performance to be filmed in general frames with all technical means, and the recordings made during or in connection with the event may be used free of charge without time or location limitation, with which the viewers agree to by accepting these GTC.
62. The processing of personal data in connection with conducting DERIDA STAGE’s activities is entirely in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
63. In the event of a dispute between DERIDA STAGE and a spectator/visitor/user, the parties will make all necessary and reasonable efforts and actions to resolve it through negotiations and mutual concessions. If reaching an agreement is impossible, the dispute may be referred for resolution before the competent authority.